Privacy Policy

1. Introduction

This Privacy Policy describes how San Lorenzo Village ("SLV", "we", "us", or "our") collects, uses, processes, and protects personal data through the SLV Web Portal (the "Platform").

We are committed to safeguarding your personal information in accordance with applicable laws and regulations, including the Data Privacy Act of 2012 ("DPA"). By using the Platform, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Definitions

For purposes of this Policy:

• Personal Data refers to any information from which your identity can be reasonably and directly ascertained.
• Sensitive Personal Information refers to personal data that is classified as sensitive under applicable law, including village-issued identification.
• Data Subject refers to any homeowner or user of the Platform.
• Processing refers to any operation performed on personal data, including collection, storage, use, and deletion.

3. Information We Collect

3.1 Personal Information

We collect the following personal information:

• Full name
• Residential address
• Email address
• Contact number
• Property ownership details

3.2 Sensitive Personal Information

Your SLVA Village ID for identity verification.

3.3 Financial Information

Payment-related data such as billing records and transaction history. Note: Payment credentials may be processed through third-party service providers and are not necessarily stored directly by the Platform.

3.4 Technical and Usage Data

We may automatically collect:

• IP address
• Device and browser information
• System logs and usage data

4. How We Collect Information

We collect information through the following means:

• Digitized data from existing physical records submitted in our offices
• Direct submission during account registration and use of services
• Automated technologies such as cookies and analytics tools
• Third-party services involved in communications and payment processing

5. Purpose of Data Processing

Your personal data is processed for the following purposes:

• Identity verification for account creation
• Management of SLV billing and payment processing
• Dissemination of announcements and official communications
• Facility reservation and scheduling
• Handling feedback, complaints, and inquiries
• System administration, maintenance, and security

6. Legal Basis for Processing

We process your personal data based on:

• Your consent
• The legitimate interests of SLV in managing the community
• Compliance with legal and regulatory obligations, where applicable

7. Data Access and Disclosure

7.1 Internal Access

Access to personal data is strictly limited to authorized village administrators and is governed by role-based access controls.

7.2 Third-Party Sharing

We may share your data with trusted third parties, including:

• Email notification service providers
• SMS service providers
• Cloud infrastructure provider: Amazon Web Services

These third parties are contractually obligated to maintain confidentiality and implement appropriate data protection measures.

8. Data Storage and Security

Your data is securely stored using cloud-based infrastructure. We implement appropriate technical and organizational safeguards, including:

• Encryption of data in transit and, where applicable, at rest
• Access controls and authentication mechanisms
• System monitoring and logging

We take reasonable steps to protect your data against unauthorized access, alteration, disclosure, or destruction.

9. Data Retention

Personal data is retained for as long as your account remains active or as necessary to fulfill the purposes outlined in this Policy.

Upon account termination, your data will be securely deleted or anonymized, unless retention is required by law or for legitimate business purposes.

10. Cookies and Tracking Technologies

The Platform uses cookies and similar technologies for:

• Session management (essential cookies)
• Website analytics and performance monitoring

You may manage or disable cookies through your browser settings; however, doing so may affect the functionality of the Platform.

11. Your Rights as a Data Subject

In accordance with applicable laws, you have the right to:

• Access your personal data
• Correct inaccurate or incomplete information
• Request deletion or blocking of your data
• Withdraw consent where processing is based on consent
• Lodge a complaint with relevant authorities

You may exercise these rights by:

• Accessing your account through the Platform
• Contacting SLV admin through the details provided below

12. Data Breach and Incident Response

In the event of a data breach, we will take appropriate steps to:

• Investigate and contain the incident
• Mitigate potential harm
• Notify affected users and relevant authorities as required by law

13. Children's Privacy

The Platform is intended for use by homeowners. If minors are allowed to register, parental or guardian consent will be required prior to the collection of their personal data.

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be communicated through:

• Website announcements
• Email notifications, where applicable

Continued use of the Platform constitutes acceptance of the updated Policy.

15. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or your personal data, you may contact:

If applicable, you may also contact the designated Data Protection Officer (DPO).

16. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of the Philippines, including the Data Privacy Act of 2012.